The Top 6 FAQ’s From Our Patients

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In case you missed it, last week we were featured on NBC Nightly News with Lester Holt. It was an incredible experience, and since then the site has been flooded with new visitors who are excited about price transparency in the industry and are looking to see how much we can help them save. We’ve had procedure and provider requests by the thousands, and we’re just so overwhelmed by the support we’ve gotten from all of you!
Check us out in the news in Houston, Texas: Discounted Medical Procedures
As you can imagine, we’ve also gotten a lot of questions. Questions about how the site works, questions about provider onboarding, questions about insurance, questions about everything. The following are some of the questions that we’ve been seeing pop up the most, and we wanted to do everything we could to make sure we share these answers with everyone.


“What are the password requirements for creating a Save On Medical account, and how do I log out of my account once I’m in?”
You know when you’re creating an account and you’ve got those absurd password requirements that make you want to tear your hair out? 16 characters, upper case and lowercase letters, at least one number, a special character, and the soul of your firstborn child? We hate those passwords, and we know you do too. That’s why for our site, the only password requirement is a length of at least 8 characters. As far as logging out of your account goes, all you need to do is click the little gray arrow next to your name in the upper right-hand corner of the screen. A dropdown menu will show up, and you just click “Log Out” at the bottom of that menu. Simple, right?
“Can I use my insurance for my Save On Medical procedure?”
Not usually, but maybe. Currently our website caters to patients who are paying out of pocket for their procedures, so all of the prices on Save On Medical are self-pay rates that likely won’t count towards your insurance. If you are in a high deductible plan you can try to submit it to your insurance, but we can’t guarantee that it will be accepted.
“When I enter my city and state, it’s showing me results for a different state. What do I do?”
Sometimes our site gets confused when patients search for a city that exists in multiple states. It’s a little bug our IT team has been made aware of, and they’re working as fast as they can to get everything worked out. In the meantime, we’ve got a workaround. Say you’re searching for and abdominal MRI in “Laguna Beach, CA” and you notice that it pulls up results for “Laguna Beach, FL” instead. Don’t panic! All you have to do is go up and delete “FL” from the search bar and type in “CA”. Hit the “Search” button again, and it should refresh the results with your desired location! (This is fixed now, but if you’re still having issues please let us know!)
“How can I get my practices’ prices on your site?”
Each and every day we’re adding new providers to the site, and we’d love you to be one of them! If you’re excited about Save On Medical and you’d like to add your center to the website, just head on over to the List Your Practice section on our site, then fill out and submit the form. One of the lovely people on our provider onboarding team will reach out to you to finalize the process.
“Why can’t I see prices for centers in my area?”
If you don’t see any prices listed, that just means that we don’t have pricing from any providers offering that procedure in your area yet. You can still make a pricing request for any of the centers listed, though, and we’ll be more than happy to reach out on your behalf to negotiate some prices with them for you!
“Once I create an account or login to my patient dashboard, why can’t I search?”
Oh contraire, you awesome price shopper, you! All you have to do is go back to the homepage and you’ll see the search bar pop up. You can just click the Save On Medical logo in the top left-hand corner of the screen and it will take you there!
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Still have questions? Feel free to Tweet to @SaveOnMedical and we’d be happy to help!

Like we said, we’ve been getting a lot of questions in these past few weeks, and hopefully these answers will help give our patients some insight. We couldn’t be more grateful for the support we’ve been given and for the interest patients and providers have shown in the site, and we hope that we’ll continue to be a wonderful resource for you going forward! If you ever have any questions, don’t hesitate to give us a call or shoot us an email. We’re always happy to help!